Returns & Refunds Policy

Mankotla Trading Enterprises CC
Effective Date: 28 August 2025

1. Overview

At Mankotla Trading Enterprises CC, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns & Refunds Policy explains how we handle returns, exchanges, and refunds.

2. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or incorrect.
• The item is unused, in its original packaging, and in the same condition as received.
• The return request is made within 7 days of delivery (choose what works for your business).

3. Return Process

To initiate a return:

1. Contact us at info@mankotla.co.za with your order number and reason for return.
2. We will provide instructions and, if applicable, a return shipping address.
3. You are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [7–14 business days] to your original payment method.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

If you need to exchange an item for a different size, color, or replacement, please contact us at info@mankotla.co.za. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company or bank (it may take time before your refund is officially posted).
3. If you’ve done all of this and still have not received your refund, please contact us at info@mankotla.co.za.

7. Contact Us

For any questions about returns or refunds, please contact us:

Mankotla Trading Enterprises CC
Email: info@mankotla.co.za
Website: https://mankotla.co.za